Governance Policy
The Secure Horizons Group Board ensures that the organization maintains a modern and effective governance framework. It recognizes the profound impact that good governance decisions have on our customers, their families, representatives, advocates, stakeholders, and staff.
We are committed to maintaining the highest standards of transparency, accountability, and ethical conduct in all our operations, ensuring that Secure Horizons Group meets the evolving needs of the individuals and communities we serve.
Customer Service Policy
Providing exceptional customer service is a priority for Secure Horizons Group, ensuring that our customers and those responsible for their care are satisfied with the support we provide.
We are dedicated to enhancing the lives of our customers through personalized and responsive service, continually seeking ways to improve the quality of our support. We aim to add value by delivering services that are flexible, compassionate, and centered around the needs of those who rely on us.
Stakeholder Engagement Policy
Secure Horizons Group is committed to engaging effectively with our stakeholders to create mutual understanding, identify opportunities for collaboration, and address issues as they arise.
We engage respectfully, openly, and authentically with stakeholders, ensuring that our communication fosters trust and cooperation. Our stakeholders include communities, government agencies, employees, customers, and other groups or individuals who may be impacted by or have an influence on our activities.
Treasury and Financial Sustainability
Secure Horizons Group understands the importance of sound financial management to ensure the organization’s ability to deliver high-quality services both now and in the future.
We are committed to managing our financial risks effectively, ensuring long-term sustainability. Our approach focuses on maintaining financial stability while optimizing resources to support the ongoing delivery of essential services.
People and Culture
At Secure Horizons Group, we are committed to creating and maintaining a workplace culture that supports all employees and volunteers, ensuring they have a positive and fulfilling experience throughout their employment journey.
We value our people, promoting a culture of fairness, inclusion, integrity, and accountability. Our organizational culture empowers staff to deliver exceptional service, fostering an environment where everyone is respected and motivated to contribute their best.
Health and Safety
Secure Horizons Group is dedicated to ensuring the health, safety, and wellbeing of all staff, clients, and visitors.
We take proactive steps to identify and mitigate risks within the workplace, ensuring compliance with relevant health and safety regulations. Our commitment extends to creating a safe environment where all individuals can thrive, and we prioritize the ongoing education and training of our team to uphold the highest safety standards.
Information Management
Secure Horizons Group recognizes the importance of managing information responsibly and securely.
We are committed to protecting the information rights of our customers, staff, and other stakeholders, ensuring compliance with legislation regarding the collection, storage, and disposal of information. Our approach ensures confidentiality, security, and transparency in all aspects of information management.
Prevention and Responding to Violence, Abuse, Neglect, Exploitation, and Discrimination
Secure Horizons Group is committed to safeguarding the human rights, safety, and wellbeing of our customers. We have a zero-tolerance policy toward any form of violence, abuse, neglect, exploitation, or discrimination.
We take a proactive approach to preventing these harms through education, training, and a commitment to early intervention. We ensure that all staff and stakeholders are equipped to respond appropriately and swiftly when concerns arise, promoting a safe environment for all.
Risk Management
At Secure Horizons Group, we prioritize the continuous improvement of our risk management systems to ensure the safety and wellbeing of all individuals in our care.
We are dedicated to fostering a culture of risk awareness, where all employees, volunteers, and contractors are engaged in the identification, assessment, and management of risks. This proactive approach helps minimize risks and ensures a safer, more effective environment for everyone.
Asset Management
Secure Horizons Group is committed to managing our assets in a sustainable manner, ensuring that they contribute to the quality of life for our customers and employees.
We take a strategic approach to asset management, ensuring that all assets are safe, accessible, and utilized to their fullest potential. Our goal is to maintain an environment that enhances the reputation of Secure Horizons Group and supports the long-term well-being of those we serve.
Code of Conduct
Secure Horizons Group is dedicated to upholding the highest standards of conduct in all our dealings with customers, employees, and the wider community.
Our Code of Conduct outlines the principles that guide our actions: respect for the law, integrity, fairness, and diligence. These principles ensure that we deliver high-quality services, maintain strong relationships with our stakeholders, and promote ethical decision-making across all levels of the organization.
Diversity and Inclusion
Secure Horizons Group is committed to fostering an inclusive workplace where people of all backgrounds, experiences, and abilities can thrive.
We celebrate diversity in all its forms and are dedicated to creating a culture where individuals are respected, valued, and empowered. Our commitment to diversity and inclusion enriches the services we provide and helps us better understand and meet the needs of the diverse communities we serve.